Future Opening: CSR
Full Time • Atlanta
At PV, you'll have what most techs and plumbers don't—advanced tools, proper system design, and the training to back it up. Since 2008, we've maintained exceptionally low turnover by investing in our team: 120+ hours of annual training, real growth opportunities, and a culture where quality work matters. If you want to work somewhere that sets you up for success, you belong here.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
Customer Service Representative
Join PV Heating, Cooling & Plumbing as a Customer Service Representative with a clear path to earning over $52K annually! You’ll deliver top-notch customer support, manage Service Titan accounts, and coordinate HVAC and plumbing appointments to ensure a seamless experience for every homeowner.
The ideal candidate has previous HVAC or plumbing CSR experience, excellent communication skills, and thrives in a fast-paced, team-driven environment. They’re highly organized, detail-oriented, and eager to grow with a company committed to innovation, training, and outstanding customer care.
Position Overview
Pay:
Clear Path to $52K+ Annually!
Hours:
Full-Time, 12pm - 8pm
Starting In-Office, (remote eligible based on performance)
Benefits:
Hourly, Plus Commission Pay
Paid Time Off
Paid Holidays
401(k) Retirement Plan with Company Match
Health Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short- and Long-Term Disability Insurance
Position Requirements:
To succeed in this role, you must have:
Previous HVAC / Plumbing CSR Experience (Required)
Excellent communication skills, including active listening
Service-oriented and able to resolve customer grievances
Proficient computer skills with the ability to learn new software
Must be highly organized with good attention to detail and follow-through
Ability to perform multiple tasks in a fast-paced environment
Geographical knowledge of service area/or map-reading skills
Team player working in a team environment
High school diploma or equivalent
Position Responsibilities:
As a CSR, you'll provide exceptional service so customers won’t have to worry about their HVAC and plumbing again. Your expertise will encompass:
Interacting with customers in a positive manner via telephone and email to provide support and information on products or services.
Executing a minimum of 100 outbound calls per day.
Properly creating and managing all customer service agreements in Service Titan.
Scheduling customer appointments such as: consultations, service calls, assessments, maintenance visits, etc.
Completing all “Tasks” created in Service Titan on a daily basis.
Assisting with back-office administrative tasks such as: dispatching, calling customers to schedule routine tune-ups, assisting with inside sales, and collecting payments from customers.
Fielding customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Ensuring that appropriate actions are taken to resolve customers’ problems and concerns.
Maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Communicating effectively with customers, vendors, technicians, sales staff, and department personnel via telephone, email, and written correspondence to answer inquiries or to provide information.
Performing the CSR I performance metrics.
Performing other related duties as assigned.
Company Overview:
🎯 Culture: At PV Heating, Cooling & Plumbing, we work smart, deliver excellence, and have fun doing it. Our team takes pride in solving problems the right way—no shortcuts, just lasting solutions. If you thrive in a fast-paced, rewarding environment, you’ll fit right in.
🔧 Focus Service: We go beyond fixing HVAC and plumbing issues—we create worry-free homes. By blending cutting-edge technology with deep building science expertise, we deliver comfort, efficiency, and reliability that exceed expectations. Every call and customer interaction is a chance to make a lasting impact.
📚 Learning Opportunities: We’re a team that’s always learning and growing. Through hands-on training, mentorship, and industry-leading certifications, we help every team member become the best in the business. If you’re passionate about continuous improvement, you’ll thrive here.
🤝 Standards: We hold ourselves to the highest standards because our customers deserve nothing less. Every interaction reflects our precision, professionalism, and integrity. If you take pride in doing things the right way—even when no one’s watching—you’ll excel with us.
Working Conditions:
This role will start in our office, where you'll receive in-depth training and real-time support to help you excel in your position. As you gain experience and consistently meet key performance benchmarks, you'll have the opportunity to transition to a remote work setting. This approach ensures you’re fully equipped for success while maintaining high performance. Once eligible, you'll enjoy the flexibility of working from home, allowing for improved work-life balance while continuing to grow and make a meaningful impact in your career.
▶️ Premium Workplace: We’re more than a company—we’re a supportive, growth-focused team. You’ll enjoy opportunities to advance, great benefits like PTO and a 401(k) match, and even the chance to work remotely once you’ve proven your skills. Join us and build a career with a company that invests in your success.
Disclaimer: By completing this form you give PV Heating, Cooling & Plumbing permission to contact you through email, phone, and text about current job openings.
Join PV Heating, Cooling & Plumbing as a Customer Service Representative with a clear path to earning over $52K annually! You’ll deliver top-notch customer support, manage Service Titan accounts, and coordinate HVAC and plumbing appointments to ensure a seamless experience for every homeowner.
The ideal candidate has previous HVAC or plumbing CSR experience, excellent communication skills, and thrives in a fast-paced, team-driven environment. They’re highly organized, detail-oriented, and eager to grow with a company committed to innovation, training, and outstanding customer care.
Position Overview
Pay:
Clear Path to $52K+ Annually!
Hours:
Full-Time, 12pm - 8pm
Starting In-Office, (remote eligible based on performance)
Benefits:
Hourly, Plus Commission Pay
Paid Time Off
Paid Holidays
401(k) Retirement Plan with Company Match
Health Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short- and Long-Term Disability Insurance
Position Requirements:
To succeed in this role, you must have:
Previous HVAC / Plumbing CSR Experience (Required)
Excellent communication skills, including active listening
Service-oriented and able to resolve customer grievances
Proficient computer skills with the ability to learn new software
Must be highly organized with good attention to detail and follow-through
Ability to perform multiple tasks in a fast-paced environment
Geographical knowledge of service area/or map-reading skills
Team player working in a team environment
High school diploma or equivalent
Position Responsibilities:
As a CSR, you'll provide exceptional service so customers won’t have to worry about their HVAC and plumbing again. Your expertise will encompass:
Interacting with customers in a positive manner via telephone and email to provide support and information on products or services.
Executing a minimum of 100 outbound calls per day.
Properly creating and managing all customer service agreements in Service Titan.
Scheduling customer appointments such as: consultations, service calls, assessments, maintenance visits, etc.
Completing all “Tasks” created in Service Titan on a daily basis.
Assisting with back-office administrative tasks such as: dispatching, calling customers to schedule routine tune-ups, assisting with inside sales, and collecting payments from customers.
Fielding customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Ensuring that appropriate actions are taken to resolve customers’ problems and concerns.
Maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Communicating effectively with customers, vendors, technicians, sales staff, and department personnel via telephone, email, and written correspondence to answer inquiries or to provide information.
Performing the CSR I performance metrics.
Performing other related duties as assigned.
Company Overview:
🎯 Culture: At PV Heating, Cooling & Plumbing, we work smart, deliver excellence, and have fun doing it. Our team takes pride in solving problems the right way—no shortcuts, just lasting solutions. If you thrive in a fast-paced, rewarding environment, you’ll fit right in.
🔧 Focus Service: We go beyond fixing HVAC and plumbing issues—we create worry-free homes. By blending cutting-edge technology with deep building science expertise, we deliver comfort, efficiency, and reliability that exceed expectations. Every call and customer interaction is a chance to make a lasting impact.
📚 Learning Opportunities: We’re a team that’s always learning and growing. Through hands-on training, mentorship, and industry-leading certifications, we help every team member become the best in the business. If you’re passionate about continuous improvement, you’ll thrive here.
🤝 Standards: We hold ourselves to the highest standards because our customers deserve nothing less. Every interaction reflects our precision, professionalism, and integrity. If you take pride in doing things the right way—even when no one’s watching—you’ll excel with us.
Working Conditions:
This role will start in our office, where you'll receive in-depth training and real-time support to help you excel in your position. As you gain experience and consistently meet key performance benchmarks, you'll have the opportunity to transition to a remote work setting. This approach ensures you’re fully equipped for success while maintaining high performance. Once eligible, you'll enjoy the flexibility of working from home, allowing for improved work-life balance while continuing to grow and make a meaningful impact in your career.
▶️ Premium Workplace: We’re more than a company—we’re a supportive, growth-focused team. You’ll enjoy opportunities to advance, great benefits like PTO and a 401(k) match, and even the chance to work remotely once you’ve proven your skills. Join us and build a career with a company that invests in your success.
Disclaimer: By completing this form you give PV Heating, Cooling & Plumbing permission to contact you through email, phone, and text about current job openings.
Our Benefits
At PV, we offer comprehensive benefits, ongoing training, and genuine opportunities for career growth. We never cut corners and always do what's right for our customers—and by investing in our team and focusing on quality, we've earned the trust of both our employees and our customers.
- Training —We invest heavily in our team’s success, providing an average of 120+ hours of company-paid trainings every year. We also cover certifications, continuing education, and mentorship programs to help you grow professionally.
- Competitive Pay — We offer above-industry-average pay, year-end profit-sharing bonuses, and steady, full-time hours year-round—no seasonal slowdowns. Plus, many roles come with a company vehicle and phone, saving you money while making your job easier.
- 401K Match — Plan for the future with a 401(k) plan that matches 25% of your contributions. You’ll also receive comprehensive health benefits, including medical, dental, vision, life insurance, and short- & long-term disability coverage.
- Career Growth — PV offers clear advancement paths, from senior technician roles to management opportunities. We prioritize promoting from within, and our rapid company growth means new opportunities are always emerging.
- Paid Vacation — Enjoy PTO, paid holidays, and sick days—plus, no on-call requirements. We’re a family-owned company that values your time with loved ones, and we work hard to ensure a healthy work-life balance.
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