Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Company parties
Customer Service Representative
Join the team at PV Heating, Cooling & Plumbing as our next Customer Service Representative! In this vital role, you will be the voice of our company, delivering top-notch support to our homeowners while managing ServiceTitan accounts and coordinating HVAC and plumbing appointments to ensure a seamless service experience.
Join the team at PV Heating, Cooling & Plumbing as our next Customer Service Representative! In this vital role, you will be the voice of our company, delivering top-notch support to our homeowners while managing ServiceTitan accounts and coordinating HVAC and plumbing appointments to ensure a seamless service experience.
Our Ideal Candidate: You are a dependable, team-oriented professional with previous HVAC or plumbing CSR experience. You thrive in fast-paced environments and possess the sharp analytical skills and attention to detail needed to manage complex scheduling. As a proactive self-starter with a "can-do" attitude, you are eager to grow with a company that is deeply committed to innovation, continuous training, and outstanding customer care.
Hours:
Full-Time & Part-Time available!
8am-5pm, 10am-7pm or 11:30a-8:30p
In-Office
Position Requirements:
To succeed in this role, you must have:
Previous HVAC / Plumbing CSR Experience (Required)
Excellent communication skills, including active listening
Service-oriented and able to resolve customer grievances
Proficient computer skills with the ability to learn new software
Must be highly organized with good attention to detail and follow-through
Ability to perform multiple tasks in a fast-paced environment
Geographical knowledge of service area/or map-reading skills
Team player working in a team environment
High school diploma or equivalent
Position Responsibilities:
As a CSR, you are the heartbeat of our operations. You’ll provide exceptional service so customers never have to worry about their HVAC or plumbing again. Your expertise will encompass:
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Proactive Communication: Interacting with customers via telephone and email to provide expert support and information on our premium services.
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Outbound Engagement: Executing a minimum of 100 outbound calls per day to follow up on leads, schedule maintenance, and ensure customer satisfaction.
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ServiceTitan Management: Properly creating and managing all customer service agreements and completing all daily "Tasks" within the ServiceTitan platform.
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Strategic Scheduling: Coordinating complex appointments, including consultations, service calls, assessments, and maintenance visits, to optimize our technicians' routes.
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Problem Resolution: Fielding customer questions and complaints with a "can-do" attitude, resolving issues personally or forwarding them to the appropriate specialist when necessary.
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Account Maintenance: Keeping meticulous records of customer interactions, including details of inquiries, complaints, and comments to ensure a seamless history of care.
- Administrative Support: Assisting with back-office tasks such as dispatching, inside sales support, and collecting payments.
Disclaimer: By completing this form you give PV Heating, Cooling & Plumbing permission to contact you through email, phone, and text about current job openings.
Compensation: $16.00 - $22.00 per hour
PV Heating, Cooling & Plumbing
Our Benefits
At PV, we offer comprehensive benefits, ongoing training, and genuine opportunities for career growth. We never cut corners and always do what's right for our customers—and by investing in our team and focusing on quality, we've earned the trust of both our employees and our customers.
- Training —We invest heavily in our team’s success, providing an average of 120+ hours of company-paid trainings every year. We also cover certifications, continuing education, and mentorship programs to help you grow professionally.
- Competitive Pay — We offer above-industry-average pay, year-end profit-sharing bonuses, and steady, full-time hours year-round—no seasonal slowdowns. Plus, many roles come with a company vehicle and phone, saving you money while making your job easier.
- 401K Match — Plan for the future with a 401(k) plan that matches 25% of your contributions. You’ll also receive comprehensive health benefits, including medical, dental, vision, life insurance, and short- & long-term disability coverage.
- Career Growth — PV offers clear advancement paths, from senior technician roles to management opportunities. We prioritize promoting from within, and our rapid company growth means new opportunities are always emerging.
- Paid Vacation — Enjoy PTO, paid holidays, and sick days—plus, no on-call requirements. We’re a family-owned company that values your time with loved ones, and we work hard to ensure a healthy work-life balance.