Future Opening: Dispatcher
Full Time • Atlanta
At PV, you'll have what most techs and plumbers don't—advanced tools, proper system design, and the training to back it up. Since 2008, we've maintained exceptionally low turnover by investing in our team: 120+ hours of annual training, real growth opportunities, and a culture where quality work matters. If you want to work somewhere that sets you up for success, you belong here.
Benefits:
- 401(k)
- 401(k) matching
- Company parties
- Dental insurance
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
Dispatcher
We are seeking a highly organized and customer-focused Dispatch Coordinator to join our dynamic heating, cooling, and plumbing team. This role is essential in ensuring that our field technicians are routed efficiently, customers are informed and supported, and all service operations run smoothly throughout the day.
If you thrive in a fast-paced environment and enjoy solving logistical puzzles while keeping customers satisfied, we’d love to hear from you.
Position Overview
Hours:
- Full-Time / In-Office
- Monday - Friday
- Occasional Weekends & Evenings
- On-Call Support as needed
- Weekends and Evenings qualify for remote work
- A remote work option is available, & must be earned
Benefits
- Company Cell or iPad Provided
- A remote work option is available & must be earned
- Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan with Company Match
- Health Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Employee Discount
- Health Savings Account
- Quarterly Team Events and Outings
Compensation
Earn $40K - $70K Per Year!
Earn $40K - $70K Per Year!
Position Requirements
- Must be comfortable working with scheduling/dispatch software and CRM systems
- Must be able to keep up and thrive in a fast-paced office environment
- Previous experience in dispatch, scheduling, or logistics (HVAC/plumbing industry preferred)
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
- High attention to detail and problem-solving mindset
- Proficient with computers and the following programs: Service Titan, Microsoft Office, and general office technology
- Ability to remain calm and efficient in high-pressure situations
- Strong customer service and interpersonal skills
Position Responsibilities
- Routing & Logistics: Dispatch technicians based on location, skills, and availability for efficient scheduling.
- Customer Updates: Reschedule as needed and provide real-time ETAs.
- Service: Handle calls and emails with professionalism and empathy.
- Coordination: Manage daily emails and admin tasks promptly.
- Parts & POs: Arrange part deliveries and manage purchase orders.
- Work Orders: Create and close out work orders with accurate documentation.
- Phone Support: Assist with calls during peak times.
- Team Planning: Coordinate with our CSR team to plan daily call volumes.
Company Overview
🎯 Culture: Driven, supportive, fun—high standards, no shortcuts.
🔧 Focus Service: Efficient, smart dispatch keeps everything running smooth.
📚 Learning Opportunities: Ongoing paid training, mentorship, and career growth.
🤝 Standards: C.A.R.E.S values guide everything we do—no compromise.
🎯 Culture: Driven, supportive, fun—high standards, no shortcuts.
🔧 Focus Service: Efficient, smart dispatch keeps everything running smooth.
📚 Learning Opportunities: Ongoing paid training, mentorship, and career growth.
🤝 Standards: C.A.R.E.S values guide everything we do—no compromise.
Working Conditions
▶️ Premium Workplace: Streamlined tools, strong support, and room to thrive.
▶️ Premium Workplace: Streamlined tools, strong support, and room to thrive.
Disclaimer: By completing this form you give PV Heating, Cooling & Plumbing permission to contact you through email, phone, and text about current job openings.
Our Benefits
At PV, we offer comprehensive benefits, ongoing training, and genuine opportunities for career growth. We never cut corners and always do what's right for our customers—and by investing in our team and focusing on quality, we've earned the trust of both our employees and our customers.
- Training —We invest heavily in our team’s success, providing an average of 120+ hours of company-paid trainings every year. We also cover certifications, continuing education, and mentorship programs to help you grow professionally.
- Competitive Pay — We offer above-industry-average pay, year-end profit-sharing bonuses, and steady, full-time hours year-round—no seasonal slowdowns. Plus, many roles come with a company vehicle and phone, saving you money while making your job easier.
- 401K Match — Plan for the future with a 401(k) plan that matches 25% of your contributions. You’ll also receive comprehensive health benefits, including medical, dental, vision, life insurance, and short- & long-term disability coverage.
- Career Growth — PV offers clear advancement paths, from senior technician roles to management opportunities. We prioritize promoting from within, and our rapid company growth means new opportunities are always emerging.
- Paid Vacation — Enjoy PTO, paid holidays, and sick days—plus, no on-call requirements. We’re a family-owned company that values your time with loved ones, and we work hard to ensure a healthy work-life balance.
(if you already have a resume on Indeed)